Products

HRS Emergency Assist

Smartsure Twenty20 offers members full peace of mind in the event of an emergency.

Call 086 111 1477, for assistance in an emergency. These services are available 24/7/365.

These services are available 24/7/365.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies. The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included.

he Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Should the member find themselves stranded because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:

  • Mobile Mechanic Breakdown Service
  • Flat Battery
  • Keys locked in vehicle
  • Flat Tyre
  • Run out of Fuel
  • Winching/Extracing Assistance
  • Mechanical and electrical breakdown
  • Accident Tow
  • Storage
  • Transmission of Urgent Messages
EXTENDED ROADSIDE TRIP INTERRUPTION SERVICES

Should the member find themselves stranded 100km or more from home because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:

  • Courtesy Transport
  • Hotel Accommodation

 

The following benefits are on an access only basis. These services include:

  • Emergency telephonic advice and information – 24/7
  • Referrals to medical practitioners and Facilities
  • Liaison with next of kin to keep them informed

In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have the necessary support organised, by utilising the 24-hour Contact Centre.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance Service Providers who will assist with home emergencies.

The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included. The Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Please note that this product does not constitute an insurance product and the Call Centre therefore does not in any way indemnify the member against losses, liability, expenses or damages suffered.

The Home Assistance programme provides assistance to the member when they are involved in a Home Emergency.

A Home Emergency means any sudden, unexpected and/or unforeseen event at the member’s home requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimize or prevent further damage to the home.

Home Drive

The service includes automated SMS communication services, which will SMS the member on the afternoon of their booking should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and the lead driver who will drive the member home in their own vehicle. The back-up driver will follow and collect the lead driver from he member’s chosen destination.

*This service is available subject to availability in peak periods (Easter Holiday, December, New Year’s Eve, Sporting Events etc.).

*Vehicle make and model cannot be specified.

Convenience Drive

If the member requires a driver's assistance to get them from point A to point B in one of the Taxi/Cab vehicles, our professional team of standby drivers will be at their service. Whether the member is running between meetings, needs an airport transfer, their car has been booked in for a service and they need to be collected from the dealership, or their child needs to be collected from school, they can rely on this service for assistance. Pre-booking of this service 24 hours prior is required, in order to guarantee the pick-up time.

*This service is available subject to availability in peak periods (Easter Holiday, December, New Year’s Eve, Sporting Events etc.).
* Vehicle make and model cannot be specified
* Service is limited to a 4-passenger sedan vehicle including luggage suited to the vehicles maximum capacity.

In a panic situation, you never want to be alone! Panic SOS provides members and their loved ones with 24-hour access to their own experienced crisis manager – who will help them through their emergency.

Location Based Services (LBS) – Panic system

This service operates across all South African cell phone networks. The services are accessible via a wide range of interfaces such as SMS, MMS, USSD, WAP and the Internet.
Assistance will be provided on a best effort basis (if the member is accessible by road) through the Panic Button (USSD) saved on their speed dial, and is subject to having their cell phone number provided and registered in advance of the incident

  • Member presses *120*880*4859# on their cell phone.
  • The member’s location is determined via LBS.
  • The call centre confirms the type of service the member requires inclusive of any medical conditions and next of kin details, if a medical emergency arises.
  • The call centre responds accordingly and alerts next of kin where applicable.

This service is only available subject to the member utilizing the USSD string code provided.

The Call Centre is not responsible for any direct or consequential damages arising out of the failure of the Panic to activate where such failure is occasioned by a technical fault.

This is a 24-hour crisis management benefit to assist the member in the event of a home invasion. The Call Centre will assist with the following:

  • In the case of the member’s cell phone being stolen from their home in a home invasion, we will provide the member with a cell phone loaded with pre-paid airtime to the value of R100, which will be couriered to the member. This component of service only operates during business hours.
  • In the case of the member’s vehicle being stolen, we will provide them with Group B car hire for 48 hours to keep them mobile. Only with valid Driver’s License & Credit Card.
  • In the case of the member’s credit card being stolen, we will provide the member with a pre-loaded debit card to the value of R500 to assist the member in the interim which will be couriered to the member. This component of service only operates during business hours.
  • In the case of the member’s keys being stolen in a home invasion, we will send a locksmith to the member’s house to assist them with their locks, up to the value of R1 000 per incident. The Service Provider will not cover the cost of the replacement of a lock or the cutting of keys.
  • In the case of the member’s home being invaded, upon their request we will place a security guard at their house for 24-hours after the event has taken place.
  • In the case of the member experiencing an attempted hi-jacking at their main residence, upon the member’s request we will place a security guard at their house for 24-hours after the event has taken place.
  • In case of the member’s home being invaded, we will facilitate hotel accommodation to the value of R1 000 per incident.

Commercial Emergency Assist

We offer members full peace of mind in the event of an emergency.

Call 086 111 1477, for assistance in an emergency. These services are available 24/7/365.

These services are available 24/7/365.

The Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies. The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included.

he Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Should the member find themselves stranded because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:

  • Mobile Mechanic Breakdown Service
  • Flat Battery
  • Keys locked in vehicle
  • Flat Tyre
  • Run out of Fuel
  • Winching/Extracing Assistance
  • Mechanical and electrical breakdown
  • Accident Tow
  • Storage
  • Transmission of Urgent Messages
EXTENDED ROADSIDE TRIP INTERRUPTION SERVICES

Should the member find themselves stranded 100km or more from home because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:

  • Courtesy Transport
  • Hotel Accommodation

 

The following benefits are on an access only basis. These services include:

  • Emergency telephonic advice and information – 24/7
  • Referrals to medical practitioners and Facilities
  • Liaison with next of kin to keep them informed

In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have the necessary support organised, by utilising the 24-hour Contact Centre.

Available 24-hours a day 365-days a year, the Call Centre provides immediate access to a team of dedicated case managers, together with a national complement of accredited assistance Service Providers who will assist with Office emergencies.

The services are only applicable when the service is requested through the Call Centre. Parts, repairs, maintenance services and such other goods and services as indicated below are not included. The Call Centre may, depending on the circumstances, elect to incur the costs of certain items on the member’s behalf and recover such costs from the member.

Please note that this product does not constitute an insurance product and the Call Centre therefore does not in any way indemnify the member against losses, liability, expenses or damages suffered.

The Office Assistance programme provides assistance to the member when they are involved in an Office Emergency. An Office Emergency means any sudden, unexpected and/or unforeseen event at the member’s office requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimize or prevent further damage to the office.

This service is restricted to Office emergencies and only applies to the member’s eligible premises, within the Republic of South Africa and including outbuildings. The member will be assisted with up to 3 incidents per annum.

Emergency Services Notification and Call-out

At the member’s request our Assist Call Centre will relay a notification of emergencies to the Police, Traffic, Fire Brigade, Ambulance, Security or any other emergency Service Provider.

*Please note that each service will be managed on an individual basis and is highly dependent on traffic, weather and correct information received i.e. address or area of incident.

Services Rendered

The Office Assistance programme shall entail the Call Centre arranging the following emergency services to members:

  1. Plumbers
  2. Glaziers
  3. Electricians
  4. Locksmiths
  5. Tree Felling
  6. Bee Keepers
  7. Pest Controllers - Borer Beetle /Thatch Lice/ Dust Mites/ Cockroaches /Fleas Fish Moths/ Ants/ Ticks / Bedbugs/ Rodents- ONLY

The services exclude maintenance (of any kind) and the costs of any materials required, which is for the member’s account. Members who have access to the Office Maintenance service should refer to the terms and conditions stipulated for the particular service offering.

True-Grit Solutions

True Grit Solutions provides flexibilty and has been designed by outdoor enthusiasts to cater for the needs of people like themselves.

The product is significantly wide by extension and meets the needs of individuals and members of various active recreational outdoor clubs, groups and associations in South Africa.

 

The pursuance of activities includes but is not limited to: 4X4 enthusiasts, tourer/adventure bike owners, scuba divers, hunters, firearm collectors, fishing, photographic, camping, water sports, boating, cycling, aerial sports and eco enthusiasts.

For more information, go to www.true-grit.co.za

 
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